US & CANADA RATES & TIMES

TRACKING YOUR ORDER:

When your product ships, you should receive and email that will references your tracking information. If you ordered, and you have not received a tracking number, please each us at customercare@philanthrobee.com and we’ll get your order arranged.

PAYING FOR YOUR ORDER: 

To pay for your order, you can use any of the payments listed: Apple Pay, PayPal,  or any Major Credit Cards, 

DO WE OFFER FREE SHIPPING:

If your order is over $75, and you are shipping it within North America, your order is FREE. 

WHERE WILL MY ORDER SHIP FROM:

Your order will be shipping out of our Willow Glen, San Jose, California Office.   

US & CANADA SHIP TIMES: 

Our batches may bee small, but our turnaround time is buzzing. We typically turn around orders within 24-72 hours. If the product is not available, a fresh batch will be curated just for you! 

The average US ship times are 3-7 business days. All of the orders that are over $75 (no including taxes) within North America will receive free shipping!

INTERNATIONAL ORDERS 

PHILANTHROBEE™  SHIPS INTERNATIONALLY

Yes we do ship internationally! If you have difficulties ordering the product online, feel free to reach out and send us an email at customercare@philanthrobee.com and we’ll help you complete your order.

CUSTOMS RATES & FEES

International shipments may be subject to inspections by an official customs officer in the country of arrival. PhilanthroBee™ is not responsible for orders that are damaged by customs, held up at customs, or refused entrance by customs due to this process.  

PhilanthroBee™ is not responsible for paying any fees that are charged by customs for your order. The customer is responsible to pay any fees/rates that customs charges to process your order. PhilanthroBee™ will not be responsible for refunding or reshipping your order if you refuse to accept your package due to high customs rates/fees, and your package will be abandoned at customs. If you would like to request a refund on your order, you will be required to pay the full amount of the customs fees to ship the package back to us. 

CUSTOMS REFUSAL

PhilanthroBee™ will not be held responsible for reshipping product/orders that are refused at the customs warehouse. If customs refuse a package and send it back to PhilanthroBee™, we can issue a refund for the order, and only if the contents of the package are in resale condition upon receipt in our warehouse.   

CUSTOMS REFUNDS

If the package is not returned to PhilanthroBee™ by customs, or ends up getting lost in transit, your refund will not be issued. PhilanthroBee™ will not be responsible for paying for the return of the package, nor are we accountable for compensating the customer for those return fees.